Delivery Policy

Delivery Policy

At Office Furniture, we understand how important it is to get the delivery of your purchase in a timely and efficient manner. It is our goal with each and every transaction that we get your products to you as quickly and at the best price that is possible. We stand by our products and customer service and delivery is a huge part of our service to our customers.

Delivery or Pickup Costs

  1. Free Delivery

    We offer free shipping in Canada for the following products:

    1. Humanscale
    2. Ergocentric
    3. HAG
    4. Mayline
    5. Allseating
    6. ISE
    7. Workrite

     

    For all other Manufacturers: You will be automatically eligible for free shipping everywhere in Canada with exceptions to certain distant locations provided your shopping cart total is over $1,000 with products from other manufacturers. If you need a delivery to a distant location, there may be an additional delivery fee upon receipt of your order which we will inform you about. If this fee is not to your satisfaction, you will be able to cancel your order and get a full refund. You can also contact us before placing an order online to get a delivery quote. Office Furniture reserves the right to decide to accept or reject any order at its own discretion without notice.

  2. How much will delivery cost?

    3. Based on your location and postal code and the items that you are purchasing our system will show all shipping options. In some cases, it will give you an indication to give us a call and acquire a quote for freight. Office Furniture reserves the right to decide to accept or reject any order at its own discretion. We do not charge you duties or additional taxes upon delivery.

  3. Can I pick up my order myself?

    4. Yes, you can definitely pick up the order yourself free of charge. Please give us a call to arrange for self-pickup.

  4. Delivery territories

    5. Office Furniture ships anywhere in Canada except Newfoundland and Labrador, Prince Edward Island, Nunavut, the Northwest Territories and Yukon. Distant locations in other provinces and territories are also excluded from our delivery service. Office Furniture reserves the right to decide if a location is to be considered as a distant location or not. 

    We do not ship outside of Canada.

  5. Delivery Options and Procedures

    6. As we do not maintain huge inventories, we coordinate with the manufacturers directly to get the products to you. This helps us pass on the savings to you so you can get better pricing on your products. Due to this reason, the delivery timings and dates are always estimates.

Standard Parcel Delivery

We deliver your parcels via UPS, FedEx or Purolator at the delivery address you indicated during normal business hours from Monday to Friday provided your order qualifies as a standard parcel based on weight and size.

White Glove Delivery Service

In many instances, there are orders that cannot be delivered by the standard shipping companies. In such cases, Office Furniture offers a white glove delivery service which is available throughout Ontario. If your order qualifies for the White Glove Service, you will see a message at the time of entering your postal code while your products are in the shopping cart. Benefits of the White Glove Service are:

  1. You will receive a confirmation email as soon as we receive your order
  2. You will receive another email a few days later to advise you of the estimated delivery date
  3. You will receive a phone call from our team to set up a delivery time one day before the delivery
  4. You will receive another phone call from our team to notify you that the delivery in on the way and will arrive within the hour
  5. The delivery arrives with a 2-person team in a tailgate truck
  6. Furniture is delivered inside the building (without any assembly or levelling)
  7. Our 2-person team will carry the merchandise up one flight of stairs (interior or exterior) except for Gardex products. There will be extra costs applied to if there are more than one flight of stairs or there are access issues.
  8. Our team will unpack and remove/recycle all the packaging and shipping material and leave your premises clean.

     

    Delivery Conditions- White Glove Delivery
    The delivery location indicated in your order must meet the following criteria:

    1. It is imperative that a delivery truck can be accommodated.
    2. The building’s loading dock or main entrance should be free from any obstructions or restrictions for easy access
    3. Access space is secure and large enough for the merchandise to enter the building and be installed.
    4. We work as a team with you so you will be responsible for the following:
      1. Making sure access is possible through doorways, stairways, elevators, hallways, corridors, etc. and identifying any potential problems or issues that could complicate or prevent delivery. If any problems are anticipated, you must inform Office Furniture at least 3 days prior to delivery so that other arrangements can be made. In such cases, additional delivery fees may apply.
      2. We deliver only to addresses with ground access.
      3. It is up to you, the customer to check the accuracy of the delivery information provided to Office Furniture during the purchase process. Please ensure that the address, phone number, contact person, stairs, special delivery conditions etc. are clearly indicated to Office Furniture. Office Furniture is not responsible for errors or omissions made by the customer when the order was placed.
      4. An authorized individual must be available during the delivery timings to coordinate the delivery. They should be able to receive, inspect and confirm the receipt of the merchandise. That person must do a complete visual inspection of the packaging and products and clearly note any problems on the bill of lading/delivery order.

Other Delivery options

It is our goal to provide the best service to you all the time. However, sometimes due to location restrictions or the selected merchandise, none of the above delivery options are available based on your selected merchandise or delivery address. In such cases, you will get a notification to contact us before you pay for your order. Office Furniture advisors will advise you of the best shipping method at the best possible price.

Installation

Installation service is available for most locations in Ontario. It will usually specify when you place the order whether installation is an option or not with your order. However, if you would like installation but it is not indicated on the order, you can contact us so that we can advise you on whether we would be able to send installers or not as well as the cost of the installation service.

Wrong, Missing or Damaged Merchandise

The delivery cannot be refused if any items in your product are missing or damaged. However, please follow the instructions on what to do in cases like these.

Wrong Merchandise

At Office Furniture, our employees check and confirm every order independently to prevent as many delivery problems as possible before the products are sent out. Despite our best efforts, sometimes mistakes do happen. If the merchandise delivered is not what you ordered, please contact our customer service team at 905-940-4441 during normal business hours from Monday to Friday between 8 a.m. and 6 p.m. (Eastern Time). We will look into the situation and explain what you should do if an error was made.

Missing or Damaged Merchandise

If despite our stringent checks and careful delivery, the merchandise you receive is damaged or a product is missing, the person in charge of receiving the order should take the following steps:

  1.  Clearly identify any problems or issues concerning the packaging and/or merchandise.

    2. For example:

    • “Desk is dented on the back
    • "The chair is the wrong colour
    • "Two filing cabinets were ordered but we have received only one”

     

  2.  Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.

    3. The shipping company will be held responsible for the condition of all products delivered.

    Please note that the responsibility of the condition of the products received is assigned to you, the customer, in case the person receiving the shipment fails to include a clear written description of any damage on the bill of Landing/delivery order.

    It is always recommended that you take high-quality digital photos to facilitate the complaint settlement process for any damaged goods. We recommend that you take as many photos as possible of the packaging and merchandise to document the condition that the products are received in.

  3.  Email the Office Furniture customer service team as soon as possible (within 24 business hours of receipt of your order) at info@akitaof.com.
  4. Please include all the relevant information to help us process your complaint:
  • Order number
  • Product code for the damaged or missing merchandise
  • Nature of the problem
  • Photos of the damaged packaging or merchandise

The Office Furniture customer service team will make ensure that the mistake is rectified at the earliest, free of charge.

How to reach us:

Phone: 905-940-4441

Email: info@akitaof.com

© 2021 Office Furniture. All rights reserved